With over 25 years in commercial and industrial construction projects in my background, my wife and I moved to Los Angeles for a new sector in Telecom and during my first year I witnessed a contractor build a relatives ADU fail on almost every level; communication, sincerity, quality and customer service. But this contractor was still successful in sales. I said to myself that I could do that better than them on the customer service end and I quit a 22-year career to pursue serving Homeowner customers instead of Telecom provider customers. In just three years, the bulk of my work is already return or referral customers because of applying my guiding principles to an industry fraught with chaos and disorganization. My goal and success is not without problems, but it seeks to minimize the chaos and so far, so good.